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Risk Manager

Washington, DC


Recently recognized as a Best Place to Work in the hospitality industry, PM Hotel Group is a Top-15 hotel management company with a diverse portfolio that includes luxury, full and select service hotels across the country. Celebrating a culture committed to respect, teamwork and entrepreneurial spirit, at PM Hotel Group we encourage all our associates to express themselves and their talents in their own way. Our people-first mentality is a central part of our corporate DNA. 

Job Summary
Responsible for the leadership and management of all insurance and risk functions for PM Hotel Group.  Directs and implements all related programs and serves as a key member of the management team.

Insurance Program:

  • Provide all appropriate and updated information to our broker to maintain insurance policies.
  • Compile and maintain all information (i.e. property, sales, payroll, and vehicles) for insurance renewal.
  • Work closely with insurance brokers throughout the year to resolve open items and develop strategies for the insurance program.
  • Work with carriers to develop premium proposals; meet with underwriters annually.
  • Ensure proper premium payments are made timely to prevent cancellation.
  • Assist Accounting Department to properly allocate insurance premiums by location.
  • Coordinate annual audits with insurance companies; review audited premium adjustments for accuracy.
  • Review all vehicle identification cards for accuracy and distribute appropriately.
  • Maintain file of all certificates of insurance.
  • Review certificates of insurance from vendors for accuracy and appropriate insurance limits.
  • Request certificates from insurance carriers, review for accuracy, and coordinate with properties.
  • Bonds and Letters of Credit – coordinate with appropriate departments and the properties; request as needed, and review bonds for accuracy and proper named insured.

Claims Management:                                   

  • Review claims and ascertain need for pursuit or denial.
  • Understand Workers Compensation Law by state and work with adjusters to draw closure to claims.
  • Maintain current Panel of Physicians at properties to utilize in the event of work injuries.
  • Ensure State required WC postings are displayed at locations.
  • Establish Innkeepers policy and understand Innkeepers Statutes by state. Ensure properties have correct posting notices displayed per their State statute.
  • Coordinate property claims for proper reimbursement by insurance carriers. Coordinate claim information with properties, Construction, IT, Legal, and Accounting to be sure all invoicing is accurate and timely.
  • Establish claim procedures to maintain continuity at the property level; program development and implementation, e.g. transitional duty.
  • Develop and present claim training for properties as needed; prepare and present claims update at annual GM / DOS Conference.
  • Litigation – Monitor litigated claims; respond to and prepare discovery responses; attend mediations and hearings as needed.
  • Prepare reports – Loss runs, etc.
  • Communicate with GMs and Regionals open claims information including reserves, status updates and resolution strategies
  • When necessary, schedule conference calls with GM, adjuster and legal counsel to review open claims.
  • Compile reserves on monthly basis for general liability and workers’ compensation claims, and coordinate with Accounting Department to allocate to various properties.
  • Invoices – compare to open claims reserves and allocate charges accordingly to properties.
  • Assist and support injured workers and resolve potential WC issues.
  • Review medical information as received.
  • Work with medical providers and insurance carriers and property to prevent lost time.
  • Work with properties to set up paneled Physicians and to use Transitional duty and appropriate reporting forms.
  • Ensure workers’ compensation postings are accurate at properties.
  • Maintain accident information in PeopleSoft database for annual OSHA reporting; distribute OSHA reports to properties for required posting.
  • Claims review – compile claims issues and meet with insurance carriers to review and resolve outstanding claims.
  • Coordinate overall claim procedure with national accounts at carriers.

Loss Control / Safety:

  • Research, develop, and implement employee training initiatives for safety and risk management issues.
  • Study and evaluate loss runs to develop claim trends to develop loss control plans and safety coordination.
  • Develop and implement programs for loss control based on claim trends.
  • Work with loss control departments from insurance carriers to establish need for loss control at specific locations.
  • Drivers’ reports – Request driver record checks at time of hire and annually thereafter. Based on driving record – approve or disqualify associates as authorized drivers for Shaner.
  • Visit properties with claims frequency and / or severity issues to develop improvement plan(s); follow-up as necessary for improvement and resolution.

Miscellaneous / Other:

  • Maintain communication with HR, Payroll, and Benefits Depts. regarding work status of injured worker – restrictions, lost time.
  • Maintain communication with Legal, Operations, and Facilities Depts. regarding any issues at property level requiring immediate attention due to potential liability.

Abilities Required

  • College degree or equivalent experience.
  • 5+ years’ experience in a risk management or related role.
  • Experience in property, casualty, and liability and related insurance lines.
  • Knowledge of government regulations- specifically OSHA
  • Knowledge of Workers Compensation.
  • Ability to communicate effectively with all levels of management and with outside brokers / representatives.
  • Strong written communication skills.
  • Ability to accurately compute mathematical calculations.
  • Computer literate.
  • Knowledge of budget preparation and cost controls.
  • Knowledge / experience in the hospitality industry.
  • Associate in Risk Management (ARM) designation.
  • Ability to manage multiple priorities with tight timelines.
  • Ability to prioritize and organize work assignments; delegate responsibilities if needed.
  • Ability to direct performance of departmental staff if needed.
  • Ability to promote positive work relationships with all business operations.
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgement.
  • Ability to input and access information into computer.
  • Ability to remain calm and courteous during demanding negotiations.
  • Ability to perform job functions to standards under pressure.
  • Ability to ensure security and confidentiality of employee and hotel information.
  • Ability to work without direct supervision.
  • Ability to work extra hours when necessary.
  • Availability to respond to an emergency and assist Hotel Operations whenever necessary.

Customer Satisfaction

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff.  It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to PM Hotel Group.  Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.


This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


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