At an NYU conference CEO panel, opinions varied on how AI can be used today in the back- and front-of-house. Joseph Bojanowski, CEO, PM Hotel Group, said he doesn’t expect his hotels to ever go back to pre-COVID staffing levels and to better manage they want to employ technology (robotics, AI, etc.) for highly repetitive tasks or transactions. Then, they will move the fewer live team members into positions where they are working on live experiences and services that drive value and ultimately charge more for.